LUGGAGE CARE & LIABILITY
Insurance, Luggage Care & Liability
Clear information about how BagBoyz® handles luggage, what our insurance does and does not cover and what customers remain responsible for.
BagBoyz® collects, stores and returns luggage by appointment. We take reasonable care when handling customer bags, but BagBoyz® is not a luggage insurer. Customers should arrange their own travel, home contents, credit card or personal insurance for luggage, contents and personal belongings.
REASONABLE CARE. CLEAR TERMS. HANDS-FREE TRAVEL.
Plain-English Summary
We take reasonable care
BagBoyz® collects, stores and returns bags by appointment and will exercise reasonable care and skill when handling customer luggage.
We are not a luggage insurer
BagBoyz® holds public liability insurance, but customers should not assume their luggage or belongings are insured by BagBoyz®.
Keep valuables with you
Customers should keep valuables, travel documents, electronics, medication, fragile and irreplaceable items with them.
Our care when handling luggage
BagBoyz® will exercise reasonable care and skill when collecting, handling, storing and returning your bags.
Bags are collected and returned by appointment. We use direct communication, agreed meeting points and booking details to help ensure bags are handed back to the correct customer or authorised representative.
Where loss or damage is proven to have been directly caused by BagBoyz®’ failure to exercise reasonable care and skill, our liability is limited under our Terms & Conditions.
Key point: reasonable care does not mean blanket insurance cover.
BagBoyz® is not a luggage insurer
BagBoyz® provides luggage collection, storage and return services. We are not an insurer of luggage, bags, contents, valuables or personal belongings.
BagBoyz® holds public liability insurance for the operation of the business. However, public liability insurance is different from luggage insurance. Customers should not assume their luggage or belongings are insured by BagBoyz®.
Customers remain responsible for arranging their own insurance for luggage, contents and personal belongings. This may include travel insurance, home contents insurance, credit card insurance or another suitable policy.
Key point: customers should arrange their own luggage or travel insurance.
What public liability insurance means
Public liability insurance is designed to respond to certain third-party injury or property damage claims connected with the operation of the business, subject to the policy wording, conditions and exclusions.
It is not the same as luggage insurance, travel insurance, contents insurance or baggage cover. It should not be relied on as insurance for customer luggage or personal belongings while they are being collected, transported, stored or returned by BagBoyz®.
Key point: public liability insurance is not customer luggage insurance.
Items we recommend keeping with you
Some items are better kept with you rather than placed in bags collected, stored or returned by BagBoyz®. This includes valuable, essential, fragile, medical, electronic or difficult-to-replace items.
We understand customers sometimes travel with laptop bags, CPAP machines, souvenirs, gifts and other important items. BagBoyz® may accept these items as part of a booking, but customers should consider whether they are comfortable handing them over and whether their own insurance covers them.
We recommend keeping these items with you where possible:
- cash
- jewellery
- passports
- travel documents
- medication
- CPAP machines and medical devices
- laptops
- tablets
- phones
- cameras
- electronics
- fragile souvenirs or gifts
- glassware
- alcohol or liquids
- perishables
- heat-sensitive items
- irreplaceable items
- high-value items
Limited liability, not blanket cover
BagBoyz® does not provide blanket insurance cover or a luggage guarantee.
If a bag is reported missing or physically damaged while in BagBoyz®’ care, any claim must be supported by reasonable evidence. This may include booking records, handover details, photographs, receipts, proof of ownership, proof of value and details of what happened.
BagBoyz® does not inspect or record the contents of customer bags. Customers are responsible for locking and securing their own bags before handover.
Any liability is assessed under our Terms & Conditions and the Australian Consumer Law.
This page is a plain-English summary only. The full position is set out in our Terms & Conditions.
We recommend customers close, zip and lock their bags before handover. TSA-approved or equivalent luggage locks are recommended where suitable.
Before you book
Before handing over your bags, please make sure you understand what BagBoyz® does and does not provide.
We collect, store and return luggage
BagBoyz® is a luggage service, not a luggage insurer.
Keep valuables with you
Important, fragile, high-value and irreplaceable items should stay with the customer.
Arrange your own insurance
Customers should check their own travel, contents, credit card or personal insurance.
YOUR QUESTIONS ANSWERED
Insurance, Luggage Care & Liability FAQs
Is my luggage insured by BagBoyz®?
No. BagBoyz® is not a luggage insurer. Customers should arrange their own insurance for luggage, contents and personal belongings.
Does BagBoyz® have public liability insurance?
Yes. BagBoyz® holds public liability insurance for the operation of the business. Public liability insurance is different from luggage insurance and should not be relied on as cover for customer luggage or personal belongings.
What happens if my bag is damaged or lost?
Any claim must be supported by reasonable evidence and is assessed under our Terms & Conditions and the Australian Consumer Law. Where loss or damage is proven to have been directly caused by BagBoyz®’ failure to exercise reasonable care and skill, liability is limited under our Terms & Conditions.
Can I leave valuables in my bag?
No. Customers should keep valuables and important items with them, including cash, jewellery, passports, travel documents, electronics, medication, fragile items, irreplaceable items and high-value items.
Should I have my own travel insurance?
Yes. Customers should check that their own travel insurance, home contents insurance, credit card insurance or other personal insurance covers their luggage and belongings while travelling.
Book your luggage pickup, storage and return with BagBoyz®.
REASONABLE CARE. CLEAR TERMS. HANDS-FREE TRAVEL.