Most FAQs - your frequently asked questions
Complete your details as requested and nominate your preferred times.
Once you have gone through the checkout and made the payment, you will receive a confirmation email.
In most cases, we will be able to accomodate the change; however there may be times where we simply can not do it.
So what does this mean?
If you have booked too many bags and wish to remove a bag, you may still be charged for the additional bag (this would occur during busy periods or when other bookings have been refused due to no availability fo them).
If you haven’t booked enough bags and wish to add more, there may be times where space is not available and we can not accept the additional bag/s (this would occur during busy periods or when other parties have booked the space).
The above are exceptions and ideally we want to work with you, so amendments should be possible; however due to demand during busy periods we can not guarantee it. If you book the right amount of bags, you will be fine.
Unfortunately we do not carry change. In order for a booking to be secured, it has to be paid for. Therefore, at this point in time, the only method available is through PayPal or through Square. This requires a Credit or Debit Card.
There are no additional fees to use AMEX, so if you have one of those, take advantage of the extra reward points.
Please note: Some foreign cards may attract additional bank fees. If this is the case and we are charged and additional fee to process your payment, we reserve the right to pass this cost on to you.
Standard Merchant Fees are absorbed by us.
We understand that sometimes things happen. We are parents and members of society, so we are well aware of what may or may not unexpectedly pop up.
As part of your booking, there is a 15 minute grace period for the Drop Off. If you are up to 15 minutes late, that is OK. We can work with that.
If you find that you are going to be more than 15 minutes late, you must advise us immediately you becoming aware and we will work with you. This does not mean telling us 5 minutes before the scheduled Drop Off that you are going to be 30 minutes late.
Communication is the key. If you are reasonable and communicate with us, we will be reasonable as well.
If you do not communicate; simply do not turn up; or provide an unreasonable excuse (ie I’m at the pub), we reserve the right to charge you additional handling fees; storage fees; and Drop Off fees.
It’s relatively simple. Don’t be late or communicate if you are going to be and everything will be just fine.
We will call you on the approach to the Drop Off to see where you are and to advise you where we are. Our vans stand out, so you should be able to recognise us. They are Purple and Black and say BagBoyz® on them.
When we call you, if you tell us where you are and what you are wearing, we will find you. In the event we are moved on by staff at the airports, pier, hotels or stations, we will drive around again.
Your bags will be either with one of our BagBoyz® or secured in our remote, secure storage facility, headed up by Baggage the Elephant.
Just like when you check your luggage in, we suggest that you lock your bags and ideally do not leave important items such as your passport or Faberge Eggs in your bags. We do not know what is in your bags.
We are fully insured.
The length of storage is up to you.
The cost of storage per bag is a flat fee per calendar day, so if you are travelling interstate for a few days and returning back to Melbourne, we can hold your excess bags while you are away. This often beats the Airline charges for checked luggage and also allows you to travel light. Upon you return, we will either Drop Off your bags to one of the airports, Station Pier, Southern Cross Station or to to your next hotel (City and suburbs).
We also offer a long term luggage storage rate.
If you need them delivered somewhere else, we can provide a special delivery. Just email or call us for a quote.