Most FAQs - your frequently asked questions

Bookings are quick and easy. Hit the Book Now button in the menu or wherever you see Book Now on the site This will take you to the Booking Page.

Complete your details as requested and nominate your preferred times. 

Once you have gone through the checkout and made the payment, you will receive a confirmation email.

Once you have booked the service and realise that the number of bags needs to be altered, you can do this by emailing or calling us.

In most cases, we will be able to accomodate the change; however there may be times where we simply can not do it.

So what does this mean?

If you have booked too many bags and wish to remove a bag, you may still be charged for the additional bag (this would occur during busy periods or when other bookings have been refused due to no availability fo them).

If you haven’t booked enough bags and wish to add more, there may be times where space is not available and we can not accept the additional bag/s (this would occur during busy periods or when other parties have booked the space).

Please note:

The above are exceptions and ideally we want to work with you, so amendments should be possible; however due to demand during busy periods we can not guarantee it. If you book the right amount of bags, you will be fine.

Unfortunately we do not carry change. In order for a booking to be secured, it has to be paid for. Therefore, at this point in time, the only method available is through PayPal or through Square. This requires a Credit or Debit Card.


There are no additional fees to use AMEX, so if you have one of those, take advantage of the extra reward points.

Please note: Some foreign cards may attract additional bank fees. If this is the case and we are charged and additional fee to process your payment, we reserve the right to pass this cost on to you.

Standard Merchant Fees are absorbed by us.

We understand that sometimes things happen. We are parents and members of society, so we are well aware of what may or may not unexpectedly pop up.

As part of your booking, there is a 15 minute grace period for the Drop Off. If you are up to 15 minutes late, that is OK. We can work with that.

If you find that you are going to be more than 15 minutes late, you must advise us immediately you becoming aware and we will work with you. This does not mean telling us 5 minutes before the scheduled Drop Off that you are going to be 30 minutes late.


Communication is the key. If you are reasonable and communicate with us, we will be reasonable as well.

If you do not communicate; simply do not turn up; or provide an unreasonable excuse (ie I’m at the pub), we reserve the right to charge you additional handling fees; storage fees; and Drop Off fees.

It’s relatively simple. Don’t be late or communicate if you are going to be and everything will be just fine.

We will call you on the approach to the Drop Off to see where you are and to advise you where we are. Our vans stand out, so you should be able to recognise us. They are Purple and Black and say BagBoyz® on them.

When we call you, if you tell us where you are and what you are wearing, we will find you. In the event we are moved on by staff at the airports, pier, hotels or stations, we will drive around again.

Your bags will be either with one of our BagBoyz® or secured in our remote, secure storage facility, headed up by Baggage the Elephant.

Just like when you check your luggage in, we suggest that you lock your bags and ideally do not leave important items such as your passport or Faberge Eggs in your bags. We do not know what is in your bags.

We are fully insured.

The length of storage is up to you.

The cost of storage per bag is a flat fee per calendar day, so if you are travelling interstate for a few days and returning back to Melbourne, we can hold your excess bags while you are away. This often beats the Airline charges for checked luggage and also allows you to travel light. Upon you return, we will either Drop Off your bags to one of the airports, Station Pier, Southern Cross Station or to to your next hotel (City and suburbs).

We also offer a long term luggage storage rate.

If you need them delivered somewhere else, we can provide a special delivery. Just email or call us for a quote.

BagBoyz® Luggage Storage in Melbourne, do offer a Seniors Card rate, which offers a 10% discount off our standard rate.

If you have a Seniors Card, book through the Seniors Card booking form. The discount is already applied.

Still stuck?

Feel free to call us or send an email.

Often, it is easier to call or email us after we have collected your bags – being Hands Free and all.

BagBoyz® like to travel.We like theme parks and fast rollercoasters.Luckily many parks around the world provide storage lockers for your backpack, sunglasses, phone and caps before you hop on the ride.As they like to say – the ride always wins.While Melbourne is not a theme park and the Scenic Railway is hardly a ride that would win, when it comes to your belongings, why not do what many smart travellers are doing and store your bags with us.Not only will you not have to drag them around, you can relax doing what you wish to do, knowing that they are safe from theft or accidentally leaving them somewhere.


Whatever your size, don't drag the bag

kid needing luggage storage

Where can I store my luggage in Melbourne?

Luggage storage with us is anywhere & at any time, because we come to you.

Searching for Luggage Storage in Melbourne is no more. We offer a fully insured luggage storage service that comes to you. Stores your bags for as little or as long as you need. Then returns them back to you, wherever you are and whenever you need, which means you have found the easiest solution to the bag drag while travelling.

A more practical solution to storage lockers at Southern Cross Station. With more certainty compared to a luggage storage app that will send you to some random location, where you are dictated by variable operating hours.

Best of all, you don’t need to drag your bag to that location or return back there before you head to your next destination, therefore you are truly Hands Free.

Luggage Storage in Melbourne with BagBoyz®

The easiest, safest and most convenient luggage storage in Melbourne, that is never full. Never breaks down and as is always open. In other words, we are extremely reliable.

We operate in the CBD and Melbourne suburbs. Melbourne Airport, Avalon Airport, Geelong, Phillip Island & Mornington Peninsula.

Check out our reviews, we are 5 star.

Where can I store my bags in Melbourne?

Our locations are infinite, because we come to you and then drop off your luggage back to you, whenever you need it.

Ideal for Airport to city before check in. Perfect for city to Airport after check out.

Do more with your day and know you can catch a taxi or ride share from wherever you are out having fun. With no need to go back and retrieve your bags beforehand, which means you have increased your transport options.

We could provide a list of locations, but there is no need because we go everywhere, meaning BagBoyz® are the easiest solution to your luggage storage needs.

Opening hours?

All of our locations are open 24 hours a day, 7 days a week and on public holidays. This means you can relax on your timetable, not someone else’s restricted time.

The only other luggage storage that can state that are the Southern Cross Station Luggage Lockers – but you can not book them, they are not insured and can often be out of order.

Melbourne's best Baggage Storage

Our service is simple

  • No need to search for a location, because we come to you
  • You don’t need to check the open times, because we are open 24 hours a day
  • There is no need to return to that location to collect your bags, because we transfer your luggage back to you, wherever you are.
  • BagBoyz® are fully insured and not some token amount. Our policy is up to $250,000

What to do in Melbourne?

Melbourne is quite often ranked the Word’s Most Liveable city and in-fact it has always made the top three in the EIU Global Liveability Index.


The atmosphere of Melbourne’s City Centre & inner suburbs thrives on its creative & diverse community. It consists of concentrated fashion, dining & coffee precincts.

The city’s interlocking laneways and shopping strips offer bespoke boutiques, hidden cafes and leading restaurants. Larger modern department stores, such as Myer & David Jones are familiar to those used to Bloomingdale’s, Macy’s, Harrods or Daimaru.

Melbourne’s city pulsates with a dynamic and cutting-edge arts and culture scene, no matter what time of year.

Laneways & Arts

Stroll the laneways and embrace the evolving Street Art scene, like in Hosier Lane. Being Hands Free means you can take photos easier.

Cross the Yarra River to Southbank and you will find the Arts Centre, Melbourne Theatre Company, Malthouse theatre, Recital Centre and National Gallery of Victoria.

Wander along the riverside and discover the restaurants & bars. Continue further west and you will find Crown Casino and its supposed World of Entertainment plus the Melbourne Convention & Exhibition Centre.


If you re looking for festivals, there are plenty.

Including the Melbourne International Comedy Festival, the Melbourne International Film Festival, the Melbourne Food and Wine Festival, Moomba, White Night Festival & the St Kilda Festival that are draw-cards to international & local talent.


The “Sporting Capital of the World”.

Melbourne an Olympic & Commonwealth Games city hosts spectacular sporting events throughout the year.

  • Grand Slam Tennis at The Australian Open
  • The Australian Formula 1 Grand Prix at Albert Park
  • Moto GP at Phillip Island
  • The President’s Cup At Royal Melbourne Golf Course
  • AFL. The best sport in the world that culminates with the Grand Final in September at the MCG
  • World Cup Cricket
  • The race that “Stops the Nation”, the Melbourne Cup at Flemington Racecourse

Restaurants, Cafes & Bars

Restaurants, cafes and bars are plentiful, but if you have your bags, you are restricted.

Stagger in to Young & Jackson’s opposite Flinders Street Station (the home of Chloe) for a relaxing beer or discover one of the hidden roof top bars where you can experience a novel cocktail or a craft beer.

Melbourne’s dining scene will satisfy the most discerning palate and accommodates all budgets.

Parks & Gardens

There are numerous parks and open public spaces in the middle of the city that are ideal to relax in. Doing it Hands Free, means you can truly relax.

Enjoy the peace and solitude along  the tree-lined pathways through the Treasury and Fitzroy Gardens; the diversity of Birrarung Marr; the natural fauna of Royal Park; and the beautiful Royal Botanic Gardens.

Inner suburbs

If the city is not for you, jump on a tram through the inner suburbs and explore their uniqueness or just find your special place and sit back and have a coffee.

These are just some of the things you can do in Melbourne; however if you are either side of hotel check in or check out, it is all a lot easier, when you are Hands Free.

Do yourself a favour, don’t waste a minute and use luggage storage – especially one that comes to you.

Find the latest information on what you can do check out What’s On or Visit Victoria

Melbourne Weather

Melbourne’s weather likes to keep you on your toes.

Famous for four seasons in one day, it can get extremely hot and turn quite quickly. Although you can feel the cold, it doesn’t snow, but that variance in temperature can make it difficult to climatise. Our advice – take a jacket.

For the current weather and forecast check out the BOM

How to get around Melbourne

Melbourne is quite flat, so it is pretty easy to walk or ride a bike. If that is not your thing and you are more suited to Public Transport, then the inner suburbs are well serviced. 

Home to world’s largest tram network, you can see many of the inner suburbs by jumping on a tram. You can venture around the city on a historical Tourist Tram – Route 35. It travels clockwise and anti clockwise around the CBD and into Docklands.

If you want to go further and maybe get there a little quicker, there are trains to all points of the compass (unless you want to go to Doncaster) or you can catch a bus.

For maps and timetables check out the PTV website and if you want to use the network, outside the free tram zone, make sure you get your hands on a Myki.

Whatever you plan to do, just make sure you do it Hands Free.

So if you are waiting for your accomodation after an early flight, or you are at the end of your trip, have checked out of the hotel and are waiting for the departure flight, you can do a lot more, when BagBoyz® look after your bags, because we make you Hands Free.